Terms and conditions

Terms and Conditions

Buyer Protection or Money Back Guarantee

We promise to refund your money back if the item you ordered not received within time or not as described, or if received damaged product. You can get refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

These Terms & Conditions apply to the “Buyer Protection Money Back Guarantee”

  1. Customer : You must be a registered member of EYshopp with a valid account and have successfully made and completed a purchase of ordered item on EYshopp.
  2. Buyer Protection Period: the number of days are 30-49 after successful purchase of any item, which the seller guarantees the Customer that it would receive the ordered item ordered from the seller, start counting from the day the Customer completes such purchase on EYshopp.
  3. Rules:
    a. If the Customer does not receive the ordered item within Buyer Protection Period or receives ordered item that are below-standard in its view, the Customer may initiate the dispute by contacting EYshop official email given in contact detail with complete detail of order.
    b. During the Dispute Procedures, EYshopp will investigate this incident considering (but not limited to) the following factors:

    i. Whether ordered item received by the Customer are damaged, defective, or are substantially different from what has been presented or described on the product listing page;
    ii. Whether the non-arrival of ordered item to the Customer is due to factors beyond its control;
    iii. Whether the non-arrival of ordered item to the Customer is due to error or miscommunication on the part of the Customer (eg providing incorrect shipping address etc); or
    iv. Whether the ordered item are returned to the seller due to such ordered item not being able to clear customs.

    c. EYshopp may ask the Customer for relevant information, documentation, and/or other evidence to support Customer’s claim.

    d. After the Dispute Procedures, EYshopp will make a decision (which is final and not subject to appeal). If the determination is in favor of the Customer , subject to the terms of the Official Rules, the Customer will be eligible for a refund within 15 days after the completion of the Dispute Procedures. Such refund will be generally credited to the same means of payment used by the Customer when placing the order on EYshopp or customer can give any alternate payment method subject to the relevant technical constraints.

  4. General Rules:

    a. By participating in this Buyer Protection, you agree to be bound by below Rules.

    b. Any fraud and/or abuse by you (as determined by the Promoter at its sole discretion) will result in forfeiture of your eligibility to this Buyer Protection under these Official Rules.

    c. EYshopp is not responsible for any late, lost, incomplete, illegible, misdirected or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.

    d. The eligibility to this Buyer Protection shall be determined by EYshopp at their sole discretion based on the Promoter’s record. If there is any discrepancy between the record of transaction held by you and that held by the Promoter, the Promoter’s record shall be conclusive and binding on you.

    e. EYshopp reserves the right to amend these Official Rules without prior notice. In the event of disputes, the decision of the Promoter shall be final and binding.

    f. EYshopp reserves the right and absolute discretion to cancel or revoke anyone’s right to participate in this Buyer Protection.

  5. Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE PROMOTER BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN THIS BUYER PROTECTION, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SPONSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.